Shipping and returns

This page covers the URHER boutique: tees, hoodies, crewnecks, leggings, mugs and other pieces you order through our URHER store. URHER LLC is the seller. Every piece is printed and shipped by our print partner, Printify.

Made when you order

Nothing sits in a warehouse. Your piece is printed after you order it, just for you. Most orders are printed and on their way within 2 to 7 business days. Holidays and busy seasons can take a little longer.

Shipping

• Shipping is charged separately. You'll see the cost at checkout before you pay.
• You'll get an email with tracking as soon as your order ships.
• Delivery time after it ships depends on where you live and the carrier. Your tracking link has the latest estimate.
• If you order more than one piece, they may arrive in separate packages.
• Please double check your address before you order. It can't be changed once your order is being made.

Returns and exchanges

Because each piece is made only after you order it, we can't take returns or exchanges for a change of mind or a size that didn't work out. Every product page in the store has a size chart. Take a minute with it before you order, and size up if you're between sizes or like a roomier fit.

If something arrives damaged, misprinted or wrong

We'll make it right. Here's how:

• Tell us within 30 days of delivery.
• Include your order number and a clear photo of the problem.
• You'll get a free replacement or a refund. You don't need to send the item back.

If your order never arrives

If tracking shows your order is lost, reach out and we'll look into it with the carrier. If an order comes back or goes missing because the address entered at checkout was wrong, the refund covers the price of the product, not the shipping.

Changing or cancelling an order

Orders go to print quickly. If you need to change or cancel, reply to your order confirmation email right away. Once your order is being made, it can't be changed or cancelled.

How to get help with an order

Order support for the boutique is handled for us by Printify's support team. The fastest way to reach them is the support email in your order confirmation. You can also write to urher@urherllc.com and we'll help you get it sorted.

Books and interactive journals

Printed books follow the return policy of the store you bought them from, such as Amazon, Books.by or Lulu. Interactive journals are covered in our terms of use.